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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Production Volkswagen Taigun crossover caught in patent filing?

Volkswagen brought an angular, bulldog-like small crossover concept called Taigun to the São Paulo motor show last year, claiming that it wanted to gauge interest in the design before making a decision about production. If a new report with alleged leaked patent images is to be believed, then, interest must have been pretty high.
China's Auto.Sohu.com has published this group of Taigun images, claiming that they have been sourced from the Chinese patent office and that the subcompact VW utility based on the Up! has been cleared for production.
If all of that is true, and if these images are representative of the final product, you'll see that designers haven't done much to alter the concept car's appearance. Comparing, shot for shot, with the images we have from Brazil, we see that even small details like roof rack-mounted lights and exhaust tips integrated in the rear fascia have been carried over. Take a closer look for yourself in the attached galleries.

Porsche-Piech buy 10% stake in VW's holding company

In August, 2009, as the scuttled merger of Porsche and Volkswagen had gone bad and Porsche was backed up against the ropes, Porsche Automobil Holding SE (PAHSE) relinquished a ten-percent stake in itself to Qatar Holdings as well as options it held on 17 percent of VW shares. The sale meant that, for the first time since the founding of the company 61 years before, an entity outside the Porsche and Piech families had a say in the running of PAHSE.
Buying that ten-percent stake back returns full ownership to the two families, the holding company's sole possession being ownership of 50.7 percent of VW's common shares. The price paid wasn't disclosed, but at market rates the purchase would be worth close to $1.25 billion. Qatar intends to hold onto the 17-percent stake it has in Volkswagen.