Pessemier`s Complete Auto. Inc / Parkland, Washington

Rating: ★★★★★

Auto Repair & Service, Auto Oil & Lube, Truck Service & Repair

Address: 4905 128th St E, Parkland

Postal code: 98446

Phone: (253) 531-5310

Quality Automotive Parts, Service and Repairs.

We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Feel free to call or come by our location anytime.

Categories:

Auto Repair & Service, Auto Oil & Lube, Truck Service & Repair, Brake Repair, Automotive Tune Up Service

Services/Product offered:

Auto Repair, Auto Parts, Car Parts, Car Repair, Truck Parts, Truck Repair, Auto Oil Change, Auto Inspection

Open hours:

Mon - Fri 8:00 am - 6:00 pmSat - Sun Closed

Brands:

ACDelco

Reviews:

This place is wonderful!! A g...

This place is wonderful!! A great combination of unbelievable customer service and effective repairs at a fair price. We live over 2 hours north of Tacoma. My husband was towing a trailer through Tacoma when the clutch blew out on his Isuzu Trooper. He was stranded by the side of the freeway on a hot day in a tow-away zone. I needed to find a repair shop, then drive down to pick up the trailer before the vehi... view morecle and trailer were towed. We usually take our vehicles to the dealer for repair, but Isuzu doesn`t make passenger vehicles anymore, so there was no dealer to call. I spent an hour making numerous frustrating calls to other mechanics before finding the dealer in Tacoma who sold and repaired Troopers years ago. He said he now sends all his Isuzu repairs to Pessemier`s, so I called them. Ted answered all my questions with a great sense of humor, and was very empathetic about our situation. He quoted me a fair price to replace the clutch, despite us being in a vulnerable situation. When we arrived at the shop Ted was cheerful and supportive. There was a shaded patio with flowerpots in front of the shop to sit and relax, the soda in the machine was cold, and the bathroom was clean and smelled fresh (that`s a first for a small repair shop). We authorized the clutch replacement plus some basic maintenance work, left our vehicle and drove home. The repairs were done quickly, and within the price quoted. But the next hurdle was getting back to Tacoma to pick up the vehicle. My husband and I are both very busy, and coordinating our schedules to drive to Tacoma proved difficult. Ted wasn`t concerned about the delay, and didn`t charge us a storage fee for keeping the Trooper there, despite my offering to pay one. After four weeks, I called Ted to tell him I was going to take the train down to Tacoma, and asked if the city bus stopped anywhere near the shop. He said there was no bus stop nearby, and offered to send the owner of the shop down to the train station to pick me up!! The shop was 20 min each way from the train station, and my train was over 30 minutes late, but Mr. Pessemier wasn`t frustrated or annoyed that he was away from his shop for over an hour. He was cheerful and pleasant to talk to during the entire drive back. Now that`s customer service! And to top things off, the vehicle runs better now than it has in years. If you were to drive by this place you might not think it could out-compete the big repair shops -- it`s a small shop in the middle of a residential neighborhood, not a fancy new shop in an industrial area. But the people are polite, professional, excellent mechanics with superior customer service who will give you a fair price and be grateful for your business. I highly recommend them, and wish I lived close enough to use them as my regular mechanic for all my vehicles.

SydneyAcres / 8/7/2012