B Pierson Automotive Inc / Fairfield, Ohio

Rating: ★

Auto Repair & Service, Auto Oil & Lube, Truck Service & Repair

Address: 3456 S Dixie Hwy, Fairfield

Postal code: 45005

Phone: (513) 424-1881

Quality Automotive Parts, Service and Repairs.

We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Feel free to call or come by our location anytime.

Reviews:

AVOID!!! This location sucks!...

AVOID!!! This location sucks! The staff here will tell you anything to get you off the phone or out of their face. My car was there for brakes and oil change. The oil change took almost 2 hours then I was told I needed brakes. I told them to do it thinking it would be done in a few hours. It took them 2 days to get a brake job finished. They first said they were waiting on parts and didn`t get it finished the ... view morefirst day I was there. So I was upset but really couldn`t do much about it so no biggie, I assumed it would be done the next morning. I called and they said there were working on it, I drove by and it was outside so I went in and said I assume my car is finished and it was then said they had not finished it. So upset I went ahead and went to work. Called at the end of the day and it`s still not finished. Finally midday the following day it`s done. Ridiculous. Never had this happen at the old location. I asked for Ron and they said he didn`t work there. I`m not sure who these guys are working here but they certainly are not customer oriented like I was use to. We are finished. I had a friend who had a similar experience and she said she posted on their facebook page and they removed here comments. So you can`t go by what their facebook page says because obviously they delete anything negative so I elected to right my comments here and anywhere else I can and not have them deleted. The truth must get out there. Makes me sick thinking this is the staff people must go through thinking they are getting their old reliable/fast service. Seems like from the other few reviews here they don`t have any positive comments. I must also add their site says they are open til 7:30 on Monday and they are gone about 5:30 from what I found. Maybe if they would have stayed til 7:30 my vehicle would have been done the first day.

BigBlue64 / 4/20/2013

I was very displeased with my service I received at this location. I typically go the Verity Parkway location or Middletown Ford but I was on this side of town and thought I would receive the same quality service I do at the other location. I waited almost 30 minutes to even get written up, the guy (I believe named Daren) was on the telephone and then talking to an employee. After waiting all this time I then ende... view mored up spending just under an hour to get an oil change completed. So basically I was there 1 1/2 hours. Then when I left I had oil/grease in my vehicle. I came back and spoke with a guy named Mike and he basically said the oil was already in the vehicle. Now how did he know this, did he get in my vehicle? I never even saw this guy before. Never Again! Avoid this place, stay down in town for good quality service. I would have given no stars but the site makes you give at least one.

JZeeSmith / 3/18/2013

Took my car there for service a few weeks ago, first it took them a day to look at it instead of them calling and telling me it wouldn`t be done that day I ended up finding out they were actually closed by the time I called in and nobody was there to give me an update on my vehicle. Finally on Tuesday afternoon I received my call saying I needed a gas cap. It took two full days for a gas cap.

JY1971 / 2/28/2013