Acura of Bedford Hills / Armonk, New York

Rating: ★★★

New Car Dealers

Address: 700 Bedford Rd, Armonk

Postal code: 10507

Phone: (914) 752-4233

Went in for a simple oil change and came out with a broken drain plug/oil pan. A simple oil change, something that can be performed in thousands of reputable facilities, turned to a nightmare. The mechanics managed to mangle the oil drain bolt - a part that should last into the hundreds of thousands of miles as attested by several of my previous vehicles. This part is manufactured to be changed several times a year, ... view moreevery year, yet this dealership managed to tear this part out of the vehicle. They also had the GALL to request $698.89 to repair an item they broke. When contacted, they stated the issue was not their problem, and refused to fix it or talk about it further. They immediately tried to pass this off as "wear and tear" ?ˆ“ as explained by other mechanics this part can be damaged by using too much force. Using standard procedures to change oil does not result in stripped threads. When speaking to the Service Manager he then hung up on me after refusing to review the issue further. Had I taken my car to any facility that does not race through as many vehicles as possible in a haphazard fashion, this would have never happened. I have been going to Mavis in Mahopac for years and have never had an issue. Coworkers have had oil changes in dozens of locations, hundreds of times, and never had an issue. For this dealership to break a part, want to overcharge to fix it, and then refuse to discuss the matter shows that they are negligent, unprofessional, and unreliable. I will NEVER go to them again I wish I had read the reviews on this dealership prior to going - this has not been the first instance of shoddy work and I fear it will not be the last.

mgiovanna / 3/7/2012

they have relocated to 700 Bedford Rd Bedford Hills NY 10507 next to Honda

ACURABEDFORD / 5/3/2011

Automobile Parts & Supplies, Automobile Radios & Stereo Systems

Address: 1209 Northern Blvd, North-Hills

Phone: (516) 627-0000

Auto Repair & Service, Automobile Detailing, Auto Oil & Lube

Address: 184 Dolson Ave, New-Hampton

Phone: (845) 343-2999

Used Car Dealers, Wholesale Used Car Dealers

Address: 298 Ferry St, Fort-Hamilton

Phone: (973) 465-3839

New Car Dealers

Address: 1375 Atlantic Ave, Brooklyn-Heights

Phone: (800) 794-7347

Auto Repair & Service

Address: 51 Leicester ST, Phelps

Phone: (585) 393-4474

New Car Dealers

Address: 4500 Sunrise Hwy, Farmingdale

Phone: (516) 308-4329