Stanfield Auto Sales / Knightstown, Indiana

Rating: ★

12 years in Business

New Car Dealers, Used Car Dealers, Wholesale Used Car Dealers

Address: 849 W Main St, Knightstown

Postal code: 46140

Phone: (317) 462-2277

Used Car Dealers, New Car Dealers, Wholesale Used Car Dealers

No info

Stanfield Auto purchased a vehicle from my fiance` and myself. Because money was still owed on the vehicle a contract was written between the owner, Todd, and myself to protect both parties against any problems, scams, etc. The agreement, both written and verbal, was that Todd would pay off the vehicle and upon delivery of the title the remaining balance to be paid to us. We both agree that the contract was the best ... view moreway to protect us. We also both agreed that the title would be sent to my home address and when I received it I would deliver the title to obtain final payment of the vehicle. Stanfield Auto paid of the remaining balance of the vehicle with the bank (that is not the issue), however, at the time of payment, the dealership also enclosed a letter to the bank requesting the title be sent directly to them. My fiance` and I were not aware of this particular change and even checked repeatedly to ensure the title was sent to our home address. To our knowledge, the bank was still sending us the title and we were continuoulsy calling and checking the mail to ensure we received it in a timely manner. On September 3, we called the bank again to be sure we were being sent the title. We were then informed that the title was sent on August 19. We called usps, the bank, and finally Stanfield Auto to find this missing title (as we know documents such as these are mailed first class or next day air). After an hour of searching Stanfield Auto called us back (they did not think they had it the first time) saying they have the title and our check can be picked up. Again the payment is not this issue, however, the verbal and written contract is in question since they knowingly asked for the title from the bank, when we in fact were supposed to receive it. I called Stanfield Auto and asked to speak with the owner. I noted my displeasure with the fact that they asked to receive the title (regardless of if it is common policy/practice), how we were not notified they received the title, and how no attempt to contact us occurred. We had been waiting for this remaining balance since the entire process started (roughly 1 month). Stanfield claimed not to have a telephone number to contact us at, however, I know for a fact they had my mailing address (printed boldly at the top of our contract). At the time of this conversation I was speaking with Todd`s wife (co-owner) and finally after many minutes she simply asked< "Well what do you want then? An apology?" I stated that yes, I would like them to apologize to my fiance` who has been waiting and stressing over this situation (unnecessarily) for 2 weeks. She then proceeded to hand the phone over to Todd who, very unprofessionally I might add, screamed into the phone about his reputation in greenfield, my apparent lack of knowledge of this, how I am just another customer that now one knows, and my accusations. I explained that I was making no accusations, I was happy with the sale, money, etc., however, I was not happy with how the process was handled by his business. He then proceeded to tell me, "quit bitching, pick up your check, and never show your face on my property again." I simply said," I can see that you are handling this in a professional manner," and then hung up the phone. After telling my faince` what happened (who happens to have years of experience working in customer service) she went to pick up her check and also express her dissatisfaction with the situation and how the business handled my phone call. They again proceeded to tell her she was not thinking logically and again no attempt on their part was made to make amends of the situation. After my fiance` left, she made note of the date on the check (August 21). This left an even more bitter taste in our mouthes considering they had been sitting on that check, with no attempt at contact, for 13 days. Which is sufficient time to send a simple notice or even the check for that matter, in the mail.

Jason_Martin / 9/6/2013

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