Imperial Automotive Repair / East Carondelet, Illinois

Rating: ★★★

Auto Repair & Service, Automobile Parts & Supplies, Automobile Accessories

Address: 5945 US Highway 61/67, East-Carondelet

Postal code: 63052

Phone: (636) 464-8473

Auto Repair & Service, Automobile Parts & Supplies, Automobile Accessories, Tire Dealers, Automobile Machine Shop

No info

AC Delco

I took my pickup in to Imperial Automotive for an engine over heating condition. Joe called me mid-morning and told me the repairs to be made with an estimated cost. Based on what I know and had been told by friends everything he said made sense on what would be done to repair my problem. By mid-afternoon I got another call from Kim telling me the pickup was fixed and once they pulled the radiator the problem was ... view morenot near as bad as indicated due to trash accumulated on the radiator that could not be seen until the radiator was taken off. At the end of experience, my pickup was repaired very timely and at less than half of the expected cost estimate. All I can say is "Outstanding!" A repair shop that not only does super work (I have used them several times in the past) but does it with integrity.

Lynn_Imperial / 3/17/2012

Imperial Automotive(owner Joe Merklin) told me I needed an oil pan gasket while they had my car doing a valve job. I told him I found that strange since the car never left a spot on my driveway but said I would look at it when I got home from the valve job.Merklin told me he would put silicone on it for me as a nice gesture. If he just puts the silicone on like he said then nothing goes wrong like it did. After picki... view moreng up the car and as soon as I got home the car was smoking from oil dripping quickly down on the exhaust and made an 8-10"" puddle of oil in 30 minutes on my driveway. I call Merklin immediately after getting home to ask him what he did to my car because it was smoking. He tells me it`s the pan gasket leak he had told me about. I said it did not leak like this when I brought him the car for the valve issue. He now says that when I brought him the car it was 3 qts low on oil. I told him the engine would have been making a lot of noise when I brought it to him if it was 3 qts low on a 4.5 capacity pan. He then says it was 2 qts low. Not true either. I later found out AND Imperial Auto(Merklin) admitted to me and AAA MO , that his shop intentionally bent the lip of my oil pan and covered it with the silicone. AAA MO Auto Club investigated since they back this shop, and their final decision states ""Merklin told me (AAA Mo rep) his technician bent the edge of the pan to facilitate the delivery of silicone to the area of an alleged leak. Both you(Steve) and Merklin have told me that you accepted the offer to attempt to mitigate the leak with silicone"" __Yes, I agreed to the silicone but Merklin never told me of the AAA certified pan distortion until I had taken the pan off. AAA MO thanked me for contacting them and said ""at the very least, unorthodox and inappropriate ""repair"" techniques were employed"" but said the facts only warranted they monitor Imperial Auto for a pattern. AAA offered to pursue compensation. The compensation should be informing the public.

steve_in_imperial / 11/16/2007

Automobile Parts & Supplies, Automobile Accessories, Automotive Alternators & Generators

Address: 2217 E Dayton Ave, Archer

Phone: (217) 544-8620

New Car Dealers

Address: 300 S Hicks Rd, West-Dundee

Phone: (847) 221-5596

Used Car Dealers

Address: 2560 E Federal Dr Ste 706, Boody

Phone: (217) 875-6900

Auto Repair & Service

Address: 6126 49th Ave, Waukegan

Phone: (262) 654-7857

Auto Repair & Service

Address: 14101 S Wallace Ave, Oak-Lawn

Phone: (773) 468-6205

Used Car Dealers, Towing

Address: Highway 146, Belknap

Phone: (618) 285-3545