BMW of San Francisco / Berkeley, California
Rating: ★★
20 years in Business
New Car Dealers, Automobile Body Repairing & Painting, Used Car Dealers
Address: 1675 Howard St, Berkeley
Postal code: 94103
Phone: (415) 863-9000
automobile repair and services, members of americas best companies
20+ Experience ? 13+ Years in Business? We Offer? a Professional? Atmosphere With Top Rate Service and Customer Satisfaction is Our Number One Priority
Categories:
Motorcycle Dealers, New Car Dealers, Used Car Dealers, Automobile Body Repairing & Painting
Payment:
discover, master card, visa, amex
Open hours:
Mon - Fri:9:00 am - 7:00 pm Sat:10:00 am - 6:00 pm Sun:11:00 am - 5:00 pm
Brands:
Bmw, Mini
Reviews:
Great service, friendly staff
im not disputing the bad reviews but i always get pretty good service here, at least in there service department. i would never go to thier body shop, German Motors body. made that mistake once.
i go in here with patience and understand its not a mom and pop shop where everyone is going to know your name but my regular advisors and cashiers seem to remember me and i always get my issues resolved
i go in here with patience and understand its not a mom and pop shop where everyone is going to know your name but my regular advisors and cashiers seem to remember me and i always get my issues resolved
StephanM / 3/10/2011
BMW of San Francisco put 484 miles on my car during a servic
Brought my new BMW (purchased not leased) to BMW of San Francisco to address some SMG error messages I had been getting. The car is returned a week later filthy inside and out, with almost no gas, and an additional 484 documented miles on the odometer. The explanation was that multiple ""test drives"" were required to diagnose the problem, including one, or possibly two, techs driving the car to and from home and ove... view morer the weekend.
The best I can do is warn the community. Needless to say, I don`t recommend anyone going to BMW San Francisco for service of any kind.
BobDyl / 11/12/2010
ZERO STARS! STAY AWAY!
I wish I could`ve given them a ZERO!!!
Patrick Day, Service Manager, along with Toungvi Tran, Service Advisor, are the worst of the worse!
Bad customer relations, the job wasn`t done right and lack of concern! The warranty work was never completed after they kept my car for almost a week.
I was given the run around. They kept changing their minds, like a little school girl trying to figure out w... view morehat to wear! I`m serious, NO LIE! When I called them again to confirm they acted, like a fart in the wind, it all disappeared as if they didn`t know what I was talking about. I was furious! I voiced my concern to Toungvi, and she blamed it on Patrick...it`s like, HAHAHA...you`re a sucker, you spent all this money, who cares if your demands or requests aren?ˆ™t met...
OH, BTW...They also wrote down the wrong item that needed to be fixed!
They didn`t even care when I came back to pick up my vehicle! They are so arrogant, that Patrick emailed me after I posted a similar review on Yelp informing me that I`m no longer welcome at their dealership! I couldn`t believe it!
Patrick Day, Service Manager, along with Toungvi Tran, Service Advisor, are the worst of the worse!
Bad customer relations, the job wasn`t done right and lack of concern! The warranty work was never completed after they kept my car for almost a week.
I was given the run around. They kept changing their minds, like a little school girl trying to figure out w... view morehat to wear! I`m serious, NO LIE! When I called them again to confirm they acted, like a fart in the wind, it all disappeared as if they didn`t know what I was talking about. I was furious! I voiced my concern to Toungvi, and she blamed it on Patrick...it`s like, HAHAHA...you`re a sucker, you spent all this money, who cares if your demands or requests aren?ˆ™t met...
OH, BTW...They also wrote down the wrong item that needed to be fixed!
They didn`t even care when I came back to pick up my vehicle! They are so arrogant, that Patrick emailed me after I posted a similar review on Yelp informing me that I`m no longer welcome at their dealership! I couldn`t believe it!
Tee H / 8/12/2010
San Francisco BMW : they simply do not care
Terrible experience with them! They have the worse customer service ever!! Both sales manager and
service manager are liars and bluffers!
It all started when I requested a copy of my pre-certified inspection checklist to be faxed to me which I am entitle to since I purchased the car in Nov. 2006. Both managers promised to fax it to me and each day i waited with no fax. I have to do all follow up calls a... view morend requests with no success. I am suspicious that they are covering up something and does not want to let me know. I therefore called the North America BMW center and reported my frustration. The rep. at No. America center placed a courtesy call for me and I still got no response from them. I therefore call again and left messages for the General manager at SF BMW. He never called me back and so again I called him the third time and miraculously he picked up the phone. He then faxed me my checklist. THIS IS FRIDAY NOW, 5 DAYS AFTER MY REQUEST!
They gave me the dirtiest, filthiest loaner car. I found pet hair, dust and crumbs everywhere! and of course, the car was stinky as ^%^! I reported that to them, and they didn`t offer to give me a cleaner car.
My car has now been in their shop since last Thurs. more than 48 hrs and I still have not gotten any follow up call from them about the status of repair. Again, I left them numerous messages.
If you insist on going to this dealer. Go at your own risk. and prepare for many headaches.
PLEASE, stay away from this place!!!!!!!!!!!! They deserve no star. none, zero!!!
service manager are liars and bluffers!
It all started when I requested a copy of my pre-certified inspection checklist to be faxed to me which I am entitle to since I purchased the car in Nov. 2006. Both managers promised to fax it to me and each day i waited with no fax. I have to do all follow up calls a... view morend requests with no success. I am suspicious that they are covering up something and does not want to let me know. I therefore called the North America BMW center and reported my frustration. The rep. at No. America center placed a courtesy call for me and I still got no response from them. I therefore call again and left messages for the General manager at SF BMW. He never called me back and so again I called him the third time and miraculously he picked up the phone. He then faxed me my checklist. THIS IS FRIDAY NOW, 5 DAYS AFTER MY REQUEST!
They gave me the dirtiest, filthiest loaner car. I found pet hair, dust and crumbs everywhere! and of course, the car was stinky as ^%^! I reported that to them, and they didn`t offer to give me a cleaner car.
My car has now been in their shop since last Thurs. more than 48 hrs and I still have not gotten any follow up call from them about the status of repair. Again, I left them numerous messages.
If you insist on going to this dealer. Go at your own risk. and prepare for many headaches.
PLEASE, stay away from this place!!!!!!!!!!!! They deserve no star. none, zero!!!
vienneski / 10/8/2007
AVOID USING BMW OF SAN FRANCISCO SERVICE DEPARTMENT
This was one of the worst customer service experiences of my lifetime.
It took 2 hours to get in and drop the car off before I could get on the road. The service rep had no recollection of who I was or what I needed done........very poor planning. I was told when I arrived that I would need to leave the car overnight and get a rental car.
Also, it is impossible to reach anyone in service, certainly not the ... view morerep you are assigned.
I was quoted before I brought the car in. My quote was revised during the day based upon the work. The rep tacked on a few hundred extra and could jack the price up or drop it based upon what he felt like doing. I believe they make a commission off what they charge and they do not have set rates. It felt like a sleezy used car shop........I don`t feel they were honest or upfront about their business practices.
I didn`t have the work done and took it elsewhere and it was fixed--1/3 of the cost of what BMW of SF would have charged.
I WOULD NOT RECOMMEND THIS SERVICE DEPARTMENT.
It took 2 hours to get in and drop the car off before I could get on the road. The service rep had no recollection of who I was or what I needed done........very poor planning. I was told when I arrived that I would need to leave the car overnight and get a rental car.
Also, it is impossible to reach anyone in service, certainly not the ... view morerep you are assigned.
I was quoted before I brought the car in. My quote was revised during the day based upon the work. The rep tacked on a few hundred extra and could jack the price up or drop it based upon what he felt like doing. I believe they make a commission off what they charge and they do not have set rates. It felt like a sleezy used car shop........I don`t feel they were honest or upfront about their business practices.
I didn`t have the work done and took it elsewhere and it was fixed--1/3 of the cost of what BMW of SF would have charged.
I WOULD NOT RECOMMEND THIS SERVICE DEPARTMENT.
yogisarah / 8/30/2007
Efficient Service with Good Results
After having the misfortune of getting my two passenger side doors severely dented from some hoodlums foot, I have the pleasure of getting repairs done through their body shop. My poor car looked so bad when I brought it in but looked like new when they were finished! They even made sure to inspect it with me before I drove off and called me to make sure I was happy. If you have a BMW (or other car I suppose) that ne... view moreeds body work done, then take it to the pros here right away.
lilbitobev / 9/3/2006
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