Jfk Auto & Towing / Willow, Alaska

Rating: ★★

Auto Repair & Service, Towing, Truck Service & Repair

Address: Willow

Phone: (907) 373-8028

Customer Driven

Infiniti of Anchorage is proud to be Alaska`s source for new Infiniti vehicles. We are a customer first driven organization. Our staff of Certified Automotive Professionals has a combined 125 years of experience to provide for your every vehicle need. We look forward to the opportunity to earn your business and trust.

Reviews:

Editorial review from Citysearch

you would think that with the technology of internet now a days that I would come on here to check out every business rating before I receive any type of service. I can now see why this company has such a low rating. Very poor service overall, and very immature on how they handled my situation. Beware!

joee522259925 / 6/26/2012

Never again

This business is absolutely atrocious. Horrible service X100!

TLsons / 4/23/2012

pretty rough

I had high expectations for this place and they were shot down. Service was extremely poor and their work was shotty. I will not be returning

ksaund2000 / 1/25/2012

I wish I wouldn`t have went there

I read the review and saw that there were a few good ones on there so I decided to give them a chance. VERY unprofessional. The front dest lady kept rolling her eyes and did not seem to know very much about what was going on. BAD ATTITUDE!!! Then to make mattes worse I was talking with another ""employee"" that was also very unprofessional.... to my dismay he was the owner!!! To say the least listen to reviews.... do... view moren`t give the benefit of the doubt.

wishiwouldnthave / 1/6/2012

I would love to talk...........

responding to the review (from the owner Frank) below: I appreciate your apologies Frank. I would like to add that I have not posted yet about your company. I (like you) have a business and understand the importance of your business name and what you stand for especially in such a small community. They say statistically someone un-happy with a business/service will spread the word 10x more than a person that ... view morehas a great experience. I (having many great relationships with local business men and women in the community) found many others that have been unhappy with your service and explained they should write about it so the mass public makes a good decision before they choose a mechanic/tow shop. So that is where these 1 star posts are coming from......... I must say in my own experience with you I felt like I was treated very wrongly. I did call you, and you hung up on me. I also came into your shop, and you walked in back, then your employee decided to tell me (after I saw you walk in back) that you went home sick for the day) because I believe you didn`t want to work with me. Then you called my fiance to tell me you did not want to work with me............Frank that is okay if you don`t want to work with me but just like you are asking people to confront you, I am asking you to confront me and tell me to my face what i did wrong. As I told you over the phone, I did report to the BBB (then you hung up on me) To make this go away........I would like an in person apology (I will apologize for any of my wrong doings, i`m not saying im perfect) and I would like a refund of my money please. My phone number is on the receipt. Lastly I appreciate your online apology, and can only come from curiosity that I caught you on a bad day when all this went down (we all have them). I hope we can come to amends and just know i`ll do everything in my power to make this right............will you?

dreambig2 / 12/23/2011

JFK should no longer be in business

the last two positive posts (just like stated below) are fake. They posted on the exact same date and time. THIS PLACE IS A FRAUD! They won`t stick to their word. They tell you one thing, rack the bill up and charge you more. $659 more to be exact!!!! It is very apparent that they are hurting for money and will do anything possible for business. Beware if doing any business with JFK.

lovecars54 / 12/15/2011

Great Mechanic Shop and Towing

Great mechanics, great prices! I have just moved up here recently and JFK saved my life one night by towing our car in the middle of the night, gave me and my kids a ride home at no charge. They fixed my car right away, for it was my only transportation and i needed it with having 4 kids. The prices were cheaper than 3 other local places. They talked to me every step of the way, so i knew what was wrong and how much.... view more They are my new mechanic shop for life.

wasillaresident / 12/8/2011

Best Guys in Town

I don`t know what you other people are talking about, but i have been going to these guys for years. They are always professional, nice and do great work. They have givin me rides home and pick me up while they worked on my truck. Their prices are fair, the owner is always willing to work with me, always takes my calls. Frank has been in business for over 20 years here in the valley and has a great reputation. Sorry ... view morefor the ones that may not of had a great experience, you don`t know what is going to happen until they get in there and open it up, so yeah sometimes it does cost more, but that is not their fault. I will continue to go and recommend JFK Auto for all my mechanic needs.

yahoomc / 12/8/2011

Wasilla would be a better place without JFK Auto

I should have read these reviews before I went here. Not only did they lie about the bid and charged me 2.5x what they said, when I drove my van off the lot it was still not fixed. Called to explain and they were unwilling to work with me. Called the owner numerous times and each time would not talk, they rudely told me to quit calling. I will never work with this joke of a company ever again.

rocky1958 / 12/2/2011

the previous two ratings are made up........

Do you really think that two people posted on the exact same date and time (like the two 5 star posts) Those aren`t even real posts. This place shows how much it sucks..........they have to go make up fake reviews to help save their score haha. How clever. One star rating for life.

cleanc / 11/29/2011