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Volkswagen Tiguan and Touareg take the R-Line

Volkswagen's Detroit Auto Show presence is big on utility this year, with the CrossBlue three-row concept vehicle occupying the lion's share of the limelight, both literally and figuratively. But that isn't stopping Volkswagen from lavishing attention on its already established crossover and sport utility vehicles with new R-Line derivatives. The Tiguan and its big brother Touareg are getting a host of look-faster items to increase their sporting appeal.
On the outside, the Tiguan R-Line receives handsome 19-inch alloys peering out from beneath fender extensions, premium lighting (bi-Xenon headlamps with LED daytime running lamps), along with matching side skirts and a liftgate spoiler. On the inside, sportier accommodations include aluminum trim and a flat-bottom steering wheel with paddle shifters. As with other R-Line models, there are no powertrain modifications to go with the more aggressive visuals (that being the province of R standalone performance models like the R32), though the suspension has been firmed up an unspecified amount. The Tiguan R-Line will be available in front- or all-wheel drive configuration.

J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Volkswagen CrossBlue previews a three-row future, diesel-hybrid power [w/video]

Volkswagen looks to be getting ready to jump into the large three-row crossover game. The automaker has officially pulled back the curtain on the CrossBlue Concept at the 2013 Detroit Auto Show.
Designers and engineers penned the machine specifically for the Canadian and US markets, and with a plug-in diesel electric hybrid drivetrain, the hulking five-door, at least in concept form, should offer substantially better efficiency than anything else on the market. The drivetrain pairs a 2.0-liter turbo diesel four-cylinder engine with two electric motors for a combined output of 305 horsepower and a ludicrous 516 pound-feet of torque. A six-speed dual-clutch gearbox handles shifting detail, while one electric motor spins the front wheels. The second motor spins the back axle independently, make the CrossBlue a through-the-road hybrid.
As a result, the crossover can pop to 60 mph in 7.2 seconds. Perhaps more impressively, the CrossBlue can whir around on all-electric propulsion for up to 14 miles at up to 75 mph. Once the diesel four kicks in, the drivetrain can yield up to 39 mpg, though Volkswagen says the hardware can hit 89 MPGe on a full charge thanks to a 9.8 kWh lithium-ion battery pack. Check out the full press release below for more information.