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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Carlex Criollo is a Volkswagen Multivan shrine to Alcantara, leather and... fish

A keen angler recently went to Polish tuner Carlex Design (the same folks who did that steampunk Mini Countryman a while back) for a revamp of his Volkswagen Multivan. What resulted is perhaps the most striking - yet fishing-unfriendly - interior we've ever seen in a van. Below the shoulder line, if a surface isn't covered in cross-stitched Alcantara, then it's covered in cross-stitched leather. Even the steering wheel airbag boss. And the seat supports. And the cupholders.
The brown hue of the Multivan's interior is called Criollo, named for an especially fine specimen of cocoa. The finishing touch on the overhaul is a fileting knife that Carlex made for the owner. We imagine he'll use the knife for the marine life, but keep his van far away from it.

Toyota reclaims global sales crown, GM and VW not far behind

TheDetroitBureau.com reports Toyota has retaken the global sales crown. The Japanese automaker turned out 9.75 million vehicles last year, putting it just ahead of General Motors, with 9.29 million vehicles. Volkswagen, meanwhile, filled out the podium by building 9.1 million units in 2012.
Still, Toyota numbers fell just below projections the automaker made earlier in the year, due largely to a fierce territorial dispute between Japan and China that has seen mainland buyers shun Japanese goods. But the news marks a substantial comeback for Toyota. The company fell to third place in the global production race in 2011 after tragic earthquake and tsunami caused several plant closures.
In Japan, Toyota enjoyed a sales increase of 35 percent over the previous year, while the company's worldwide sales jumped by 23 percent thanks in part to new additions to the Prius line. The automaker is forecasting yet another increase for 2013, with the company projecting to reach 9.91 million units this year. Neither Volkswagen nor GM have released their own projections just yet.