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Autoblog Podcast #318

Toyota back on top, Barrett Jackson, Crowdsourcing your Dodge Dart payments, Nissan and Toyota double down on pickups
Episode #318 of the Autoblog Podcast is here, and this week, Dan Roth, Zach Bowman and Michael Harley talk about Toyota regaining the No. 1 sales crown, getting your friends and family to buy you a Dodge Dart, Barrett-Jackson, and Toyota and Nissan remaining committed to their pickup trucs. We wrap with your questions, and for those of you who hung with us live on our UStream channel, thanks for taking the time. Keep reading for our Q&A module for you to scroll through and follow along, too. Thanks for listening!
Autoblog Podcast #318:

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

Lexus gives IS early updates for 2015

After just a year on the road, Lexus is bringing some modest tech and style upgrades to the 2015 IS. There are no mechanical changes to speak of, but the refinements should spruce things up a little bit.
The only exterior change for the 2015 IS models is the addition of LED foglights, but as they say, it's what's on the inside that counts. All models get an improved radio with Siri Eyes Free voice command for iPhone 4S and 5 users, and the standard backup camera now includes dynamic grid lines. There is also new piano black trim around the instrument panel and window switches, and a Stratus Gray interior color replaces the previous Light Gray. Buyers get a one-year subscription to the Lexus Enform Remote, which allows drivers to use their smartphones to control some aspects of the car, like remotely locking the doors.
Vehicles ordered with the F Sport package get heated and ventilated front seats, and all-wheel-drive F Sport models get a heated steering wheel, as well. The warmed wheel is also optional on non-F all-wheel-drive models. It should keep drivers nice and toasty in the winter.