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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

GM mulling off-road variants of fullsize SUVs

According to General Motors, owners "just love off-roading with [its fullsize body-on-frame sport utility vehicles]," namely the 2015 Chevrolet Tahoe and Suburban and GMC Yukon. If that's the case, it's a bit odd that sales of the previous generation of these models with the Z71 off-road package didn't sell particularly well.
Perhaps, considering this disconnect between owner's thoughts and desires with actual sales, it's not surprising that General Motors is reportedly "considering" an off-road specific model. That means the package would include styling changes and badges along with suspension modifications and larger wheels with appropriately sized fender flares.
There's no indication if the off-road model would be called Z71 or when it may potentially go on sale, assuming it ever goes on sale at all.

Weekly Recap: Auto execs face life in prison for recall delays under proposed legislation

The stiff punishments are part of broader transportation legislation, but clearly McCaskill has automakers in her sights.
Missouri Senator Claire McCaskill threw down the gauntlet this week, proposing a bill that could send auto executives to prison for life if they were found to have delayed a recall. She also wants to eliminate the limit for fines for auto safety violations, which are currently capped at $35 million.