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GM looks to combat high theft rates on SUVs with added tech

The Cadillac Escalade has been at or near the top of most-stolen and insurance-loss lists for more than seven years, until it dropped to number six earlier this year. In 2011 it was fitted with a host of new security features to address its easy-to-override features and that has brought the number of thefts down, but when eight of the ten most stolen rides are large SUVs from General Motors, no one will argue that something else needs to be done.
Thus, GM has fitted this same theft-deterring tech to the 2015 Suburban, Tahoe and Yukon. The Suburban and Tahoe will get the steering lock that the Escalade and Yukon already get, plus bolted-down third-row seats to deter thefts like this, stronger door lock cylinders and shields, and side-cut keys to inhibit picking.
Additional security measures in a Theft Protection Package can be purchased for $395, consisting of sensors on the greenhouse glass and interior, an incline/tilt sensor and added "key control systems" to make it more difficult for the men in black balaclavas to steal what you bought.

J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

GM recalling Silverado and Sierra HD diesel pickups over fuel gauge follies

General Motors is recalling 9,733 of its heavy-duty twins over concerns with their 6.6-liter diesel engines and dual fuel tanks. The recall covers some Chevrolet Silverado HD and GMC Sierra HD pickups from model years 2012 and 2013, although the exact dates that the recalled trucks were built isn't specified. There's also no mention of how many models come from Chevrolet and how many are from GMC.
The problem rests with the transfer pump responsible for moving fuel from the rear tank to the front tank - it could fail, resulting in an inaccurate fuel gauge. It hardly requires explaining, but a faulty fuel gauge could leave drivers in a situation where they run out of diesel.
GM will begin notifying customers of affected vehicles, who will be asked to report to their dealers for a free replacement transfer pump.