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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

J.D. Power study sees new car dependability problems increase for first time since 1998

For the first time since 1998, J.D. Power and Associates says its data shows that the average number of problems per 100 cars has increased. The finding is the result of the firm's much-touted annual Vehicle Dependability Study, which charts incidents of problems in new vehicle purchases over three years from 41,000 respondents.
Looking at first-owner cars from the 2011 model year, the study found an average of 133 problems per 100 cars (PP100, for short), up 6 percent from 126 PP100 in last year's study, which covered 2010 model-year vehicles. Disturbingly, the bulk of the increase is being attributed to engine and transmission problems, with a 6 PP100 boost.
Interestingly, JDP notes that "the decline in quality is particularly acute for vehicles with four-cylinder engines, where problem levels increase by nearly 10 PP100." Its findings also noticed that large diesel engines also tended to be more problematic than most five- and six-cylinder engines.

2015 Cadillac Escalade configurator lets you bling it your way

It's Friday, so there must be a new configurator to play with. While last week we showed you how to build your own McLaren 650S, today's ride is a bit more common. It's the 2015 Cadillac Escalade, a vehicle that you've been able to colorize since the end of last year, and which is sure to be an increasingly common sight on US roads in the coming months.
For those that have played with the build-your-Caddy tool, there's not much new here, aside from the vehicle being configured. The Escalade is available in three trims and two wheelbases, with prices spanning from the SWB, two-wheel-drive Standard, which starts at $72,690, on to the all-wheel-drive, long-wheelbase ESV Premium, which kicks off at $86,790. The options list, meanwhile, isn't hugely extensive. A rear-seat entertainment system and power-retractable side-steps (only available on the Premium trim) are the two notable options, while customers will have their choice of six exterior paints and two to three interior schemes, depending on the trim level.
Hop on over to Cadillac's consumer page and take a look.