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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Cadillac logo losing its wreath?

The easily recognizable Cadillac logo dates back to the company's founding in the early 1900s, but over the last 110 years, there has been an on-again, off-again love affair with the wreath surrounding the crest. Cadillac's current badge design has used the wreath since the 1980s, but Automotive News is reporting that GM's luxury division is planning to ditch the laurel wreath for a cleaner-looking logo.
The new logo could make its debut as early as next month on a new concept car that will be revealed at the Pebble Beach Concours d'Elegance, although the report also says that it might be until 2015 before it makes its way to a production car. Even then, it doesn't like anything has been finalized yet, as the article also says that plans could still change.
As Cadillac looks to improve its global presence as a luxury automaker, the report says that a simpler logo could make it easier for designers to incorporate the badge onto the car - either in the grille or above the grille (possibly in a fashion similar to Mercedes-Benz). Head on over to the AN article, which shows the Cadillac logo dating back to its earliest design.

2014 Cadillac CTS images leak out yet again

It seems the 2014 Cadillac CTS just doesn't want to stay under wraps. For the second time in as many days, Caddy's next sedan is showing a bit more sheetmetal than the automaker would like before it is officially debuted tomorrow at the New York Auto Show.
This time, the leak comes from USA Today, and we've gone ahead and added them to our gallery of 2014 CTS images. As you may know, Cadillac will bestow the next CTS with an all-new twin-turbo V6 engine that will offer up an impressive 420 horsepower and 430 pound-feet of torque.
USA Today also mentions a new Vsport model but doesn't give any more details other than the fact that it will boast the twin-turbo engine and an eight-speed automatic transmission. Of course, all you have to do is come back to these pages for the official unveiling tomorrow afternoon for all the sordid details. In the meantime, check out the images above.