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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Cadillac may not build Elmiraj coupe

Despite the fact that most everyone who has laid eyes on the Cadillac Elmiraj concept coupe loves it, General Motors insiders are still trying to prove the business case to build the car. And it's certainly not a guarantee.
"I want to see this car go into production badly. Very badly," Ed Welburn, GM's Global Head of Design, told Autoblog. But the Cadillac design studio is busier than it's ever been before, and the company is working on prioritizing which cars deserve to get the billion-dollar price tag needed to research and develop a new model.
No matter what happens, Welburn says the car has made its mark on Cadillac

2014 Cadillac CTS images leak out yet again

It seems the 2014 Cadillac CTS just doesn't want to stay under wraps. For the second time in as many days, Caddy's next sedan is showing a bit more sheetmetal than the automaker would like before it is officially debuted tomorrow at the New York Auto Show.
This time, the leak comes from USA Today, and we've gone ahead and added them to our gallery of 2014 CTS images. As you may know, Cadillac will bestow the next CTS with an all-new twin-turbo V6 engine that will offer up an impressive 420 horsepower and 430 pound-feet of torque.
USA Today also mentions a new Vsport model but doesn't give any more details other than the fact that it will boast the twin-turbo engine and an eight-speed automatic transmission. Of course, all you have to do is come back to these pages for the official unveiling tomorrow afternoon for all the sordid details. In the meantime, check out the images above.